Library Policy & Procedures

Library Policies

The following behavior is prohibited in the Library:

1. Loud or disruptive behavior.

2. Outside food or drink.

3. Soliciting.

4. Use of tobacco products.

5. Littering.

6. Loitering.

7. Excessive wandering.

8. Use of loud, abusive, or threatening behavior.

9. Threatening or harassing behavior, including verbal threats, stalking, offensive staring, gestures, or touching.

10. Sleeping

11. Abusing books, materials, equipment, or furniture.

12. Shirt and shoes must be worn in the library.

While cell phone use is not prohibited, as a courtesy to others we ask that patrons set their cell phones to vibrate or silent while they are inside the Library. The Library reserves the right to ask patrons to leave the premises if cell phone usage interferes with the patronage of others.

If you break Library and/or Internet rules it will result in the following:

  • 1st Offense: 2 Week Ban
  • 2nd Offense: 1 Month Ban
  • 3rd Offense: Banned for Life

The Twin Lakes Library System is dedicated to providing a welcoming and safe environment for patrons of all ages.  A parent, guardian, or other responsible adult caregivers should always accompany children in the library.  Children should have a contact number for a parent, guardian, or other responsible adult caregivers. Library personnel cannot be held responsible for children who are unattended or demonstrating inappropriate behavior. Children who are being disruptive will be asked to leave.

1. Children 9 and younger must have a parent, guardian, or adult caregiver in the immediate vicinity of and in visual contact with the child. The adult should supervise and accompany children during program activities.

If a child in this age group is found unattended, library staff will attempt to locate the parent, guardian, or adult caregiver in the library and remind him/her of the rules. If the parent, guardian, or adult caregiver cannot be found, or if the child is left unattended again, the appropriate City agency will be called for assistance.

2Children 10 and older may use the library on their own. However, parents are still responsible for their actions and well-being. These children should have a contact number for a parent, guardian, or adult caregiver in case of an emergency.

As per House Bill 1176, State of Georgia law mandates reporting by any employee or volunteer at any kind of agency, business, nonprofit or other groups that work with children, of suspected child abuse or neglect.

Revised January 2010

The Twin Lakes Library System supports its patrons’ informational, educational, and recreational interests by providing materials in a wide range of formats including free basic access to information via the Internet. As a public agency, the Twin Lakes Library System provides the opportunity for any citizen with a non-delinquent PINES library card account (i.e. without fines/fees and not expired) to use the Internet from the System’s network.

The System does not warrant or guarantee the reliability or truthfulness of information obtained from the Internet. The System shall have no liability for direct, indirect, or consequential damages related to the use of information accessed via the Internet from the System’s network. The Internet is an unregulated and rapidly changing medium; it is possible to intentionally or inadvertently find material that is offensive or disturbing to some users. All public and staff computers are equipped with software that is designed to block access to sites that contain visual depictions and/or information which is unlawful, which may reasonably be construed as being obscene, child pornography, or materials “harmful to minors” as currently defined by law, or outside the scope of the System’s collection. Despite these provisions, patrons may encounter sites they find personally offensive. For this reason, patrons must assume responsibility for their own use of the Internet and are strongly advised to closely supervise their children’s use of this service.


Although the Twin Lakes Library does not administrate the filtering of Internet content, the System does provide an administrative process by which patrons may request that specific sites be blocked or unblocked. Patrons desiring this may contact the Director for information.

Twin Lakes Library System
Rules for Computer Usage &
Internet Connectivity

The purpose of Internet access by patrons is to promote research, education, and economic development. Uses not consistent with this purpose are not allowed and may result in restriction of the use of the network.

For security, legal, and networking purposes the use of file-sharing services is not allowed through publicly accessible wireless networks.

All Internet computers will automatically [log off] 15 minutes before the closing of the System’s closing time. Because of this, access to Internet Stations may be limited in the time immediately prior to shutdown.

The System assumes no responsibility for the content accessed through any online information or source via the Internet.

The following is a list of some of the types of unacceptable actions or behaviors that may result in limitations or restriction of use of the wireless network:

  1. Using profanity, obscenity, or other language that may be offensive to another user and/or System staff.
  2. Copying commercial software in violation of copyright laws.
  3. Using the computer for illegal activity.
  4. Deliberate attempts to degrade or disrupt network performance.
  5. Destruction of or damage to equipment, software, or data belonging to the System or other users.
  6. Disruption or unauthorized monitoring of electronic communications.
  7. Accessing, printing, or storing files or messages that are profane, obscene or that uses language that tends to degrade others.
  8. Violation of software license agreements.
  9. Disruptive behavior of any computer workstation.
  10. Downloading and/or installing software or programs of any kind.
  11. Accessing the network without holding a non-delinquent PINES card.
  12. Accessing the network on more than one Internet station with the same PINES card.
  13. Violation of any of the Library Rules.

If you break Library and/or Internet rules it will result in the following:

  • 1st Offense: Two (2) Week Ban
  • 2nd Offense: One (1) Month Ban
  • 3rd Offense: Banned for Life

Things to Remember

  1. Minors, whether or not accompanied by a parent or guardian, shall not use computers for any illegal activity or access illegal materials, child pornography, obscene materials, or materials “harmful to minors” as currently defined by law.
  2. Users shall respect all copyright laws and licensing agreements.
  3. Users shall respect the privacy of other users and shall refrain from attempting to view or read material being used by others.
  4. Public library wireless networks are neither private nor secure.
  5. Users are financially responsible for any charges that may incur from their use of the Internet.
  6. Users should exercise extreme caution about revealing any personal identification or information (such as name, address, phone numbers, email, social security number, age, credit card number). The library’s access to the Internet does not have encryption capabilities. Therefore, any information that you send via the Internet at the library is not encoded and secure.
  7. Minors should NEVER disclose personal identification or information over the Internet.
  8. Parents and/or guardians are responsible for monitoring Internet use by their minor children.
  9. Definitions
    1. “Minor” is a person under 18 years of age, O.C.G.A.§164124 102(3).
    2. “Harmful to minors” is defined as per current Georgia law,
      O.C.G.A. § 164124102.
    3. “Obscene” is defined under Georgia law, O.C.G.A.§16412480.
    4. “Child pornography” is defined under federal and/or state law
      (18 U.S.C.§2256; O.C.G.A.§164124100).

Misuse of the System’s computers will result in the loss of computer privileges, potential loss of library privileges, and possible criminal prosecution. Such misuse includes but is not limited to using the computer [and wireless services] for illegal activities, hacking into the System’s computer system or any other computer system, damaging or attempting to damage computer equipment or software, interfering with the system’s operations, integrity or security, gaining unauthorized access to another person’s files or computer sessions and violating copyright laws and software licensing agreements.

As a courtesy to others, we ask that patrons set their cell phones to vibrate or silent while they are inside the Library.

The Library reserves the right to ask patrons to leave the premises if cell phone usage interferes with the patronage of others.

By viewing this page and proceeding to use this network you agree to all the terms and conditions above.

1. Children 3 and under must have a parent, guardian, or adult caregiver sit with them at all times when they are using the computers.

2. Children 9 and under must have a parent/adult caregiver in the immediate vicinity of and in visual contact with the child.

3. No food or drink is allowed at the computer station.

4. No other devices may be plugged into the children’s computers.

5. Patrons who don’t use the children’s computers responsibly will lose their privileges for the day.

Donations Policies

The Twin Lakes Library System accepts donations year-round from the public at the Mary Vinson Memorial Library location only, during its regular open hours. A Deed of Gift is available upon request.

The System recommends the suspension of donation drop-offs the week before any hosted book sale as staff cannot guarantee the processing of these items to benefit that particular book sale.

Items NOT accepted by the Twin Lakes Library System include:

  • Magazines
  • Reader’s Digest condensed books
  • Items that are damaged, water damaged, moldy, and/or mildewed
  • Books missing covers
  • Books with pages falling out
  • Encyclopedias and textbooks older than 5 years and/or that are missing volumes
  • Homemade recordings of any kind and/or black market music or video recordings
  • Clothing

Please do not place donations in the book returns.


In the interest of our staff and community’s health and safety, we are currently observing the following changes in our donations procedure:

  • All items must be boxed or bagged, no loose items will be accepted
  • All items must be left outside this door along the wall, staff will get the items at a later time
  • For the time being, staff CANNOT assist with getting donations from a patron’s vehicle. All donations must be moved by the patron only.

The use or disposition of all donated items is at the sole discretion of the Twin Lakes Library System.

(Information subject to change without notice.)

he System does also have a number of other policies not listed on our website but adhered to in order to provide our patrons with consistent and efficient service. If you have any questions regarding such policies please see a member of System Administration.

Circulation Policies

The Twin Lakes Library System is a participating Georgia Libraries PINES (Public Information Network for Electronic Services) member library system. A program of Georgia Public Library Services (GPLS), PINES is the public library automation and lending network for more than 300 libraries and affiliated service outlets throughout the state.

Full PINES Policies and Procedures Manual

In the spirit of libraries and access to information, PINES created a statewide “borderless library” that provides equal access to information for all Georgians. Georgians with a PINES library card have access to materials beyond what is available on their local shelves and enjoy the benefits of a shared collection of over 10 million books and other materials that can be delivered to their home library free of charge.

  • With proper identification (ex. driver’s license) and current mailing address, library cards are free to all residents of Georgia. Replacement cards cost $2 (two dollars).
  • Out-of-state cards cost $25 (twenty-five dollars) annually. However, we permit free access to the public access computers.
  • Most PINES cards are valid for 2 years.

Like your driver’s license, social security card, or any other important documents, so too is your library card as it provides the bearer with access and responsibility for millions of dollars worth of items and services.

  • Signing a PINES card application denotes full acceptance of responsibility for lost or damaged materials and account activity. Therefore, report library card theft/loss and changes to your contact information (i.e., address, email, phone numbers, etc.) immediately as you are ultimately liable for the items that are checked out on your card.
  • A library card is required for all transactions (i.e., check out items, renew items, pay fines, use internet computers, etc.).
  • Many items may be renewed for two (2) additional periods, for a total of up to six (6) weeks. Items placed on hold by another patron may NOT be renewed.

Items may be renewed with your card in person, over the phone, or online. Online access permits users to place holds and other account maintenance.

  • To renew items or place holds online, access the PINES online catalog, Evergreen. You will be prompted to enter your User ID (library card number) and PIN.
  • Contact your local PINES library if you do not have a PIN or need to have it reset. In the event of a problem, please contact your local PINES library for further assistance.
  • Users may reset their PIN in person at any PINES participating library with proper identification. Patrons may reset their passwords from the My Account page if they have a valid email address on file via ‘Forgot your password?’ functionality [2006.05]. Patrons may also request a password reset by phone by calling a PINES library. The patron must be able to provide the library staff person with the barcode number, full name, date of birth, and either address or phone number.

While most of our services are free there is a nominal fee for overdue materials.

  • Overdue fines for most materials are 20¢ (twenty cents) per day per item. This fee is for all materials within the Twin Lakes Library System except for DVDs which have a cost of 50¢ per day per item. Overdue fines vary for materials owned by other PINES member library systems. All published materials, audiobooks & DVDs checkout for two (2) weeks. State Passes check out for up to one (1) week or seven (7) days.
  • A patron’s card will be blocked, and no services may be obtained with it if the patron has 10 (ten) or more overdue items, and/or owes $10 (ten dollars) or more in unpaid fines and/or fees.
  • Library cards cannot be renewed until all fines associated with the account are paid in full.
  • Accounts that are turned over to collections must be handled through the home library system of the patron.

The Twin Lakes Library has local policies that are specific to the locations of Baldwin County and are likely different from local policies at other PINES libraries. Please note that each PINES member library system is independently governed and will have some variances in policies and procedures. The following are

  • Most  Twin Lakes Library System items have a 2-week checkout period and are charged a rate of 20¢ (twenty cents) per day per item that is overdue. DVDs also have a 2-week checkout period and are charged a rate of 50¢ (fifty cents) per day per item that is overdue.
  • Patrons who are obtaining cards for their children (minors) must have a library card/account in good standing in order to do so.
  • Parents/Guardians of minors must specify when obtaining a card for their minor child, whether or not that child may check out “R” rated and “NC-17” rated movies.
  • Patrons will be charged the cost of the item PLUS a $10 (ten dollars) processing fee for each item lost.
  • Patrons incurring over $25 (twenty-five dollars) in fines or fees are subject to their accounts being turned over to collections.
  • Patrons may use the System’s public Internet computers if their account is active and non-delinquent (ie. free of fines/fees, not blocked or barred).
  • Guest passes may be used/obtain by non-Georgia residents in order to use the System’s Internet stations by presenting a valid picture ID. This privilege may be used for up to 2 weeks after which time a PINES card must be obtained.

Learn More About Using Your PINES Card

Learn More About Using Your PINES Account