Do You Need My Card?

The Daily Question

At least one person during my workday asks me this question, “Do you need my card?”

Yes, typically for the following reasons I am about to discuss.

Yes, if you would like to check out an item from your public library you need to have either 1) your physical card (wallet or keychain) or 2) a digital version of your card which has been captured by an app and converted to a digital barcode on a mobile device (not a photograph of your card).

Yes, if you would like us to renew the items on your account and you have come into the library in-person without the physical items to be renewed.

Yes, if you want to discuss your account with us.  You may also need to provide proper photo identification.

Yes, in the Twin Lakes Library System, if you would like to use one of the public access computers (PACs). Technically you could access the computer by just knowing your library card number but if you have a problem with logging in such as needing to pay a fine then you will need to have your actual (or digital) library card with you.

The Daily Question Asked

A majority of the time I hear this question when people are returning items.  Your library card is not needed when you are returning items unless you need a staff member to look over your account to ensure everything has been checked in or if something needs to be renewed that you did not bring with you during your visit to the library.

I am not bringing this up to be snarky but to better inform you about your library card and your account.

Account Safety

A person’s library card should be treated like cash or a credit card. This means like all cards of value in your wallet should be kept in a secure location and not just shared with friends, family, or the random public. When a card is lost/stolen then it needs to be reported to your home library as soon as possible. In the case of theft, such as having a purse or wallet stolen, then a police report should be filed with information that your library card was in said wallet/purse.  This report will better assist library staff on how to handle your account in the event someone does use your card for malicious purposes.

There are currently no direct policies regarding lending your card to family members or friends, but you are solely responsible for what goes on with your account from items checked out to improper computer usage.  Be proactive about protecting your account and like your bank account, check your library account regularly even if you are not actively using it.

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